"I wanted to write to thank you for the professional Job that you did for me. The job was completed back in October of 2000; it is now 2009 and the roof looks as if it was done last month. The stairs that were rebuilt and the roof that was done have added to the esthetics of my home. Your individual attention in explaining my choices of roofing materials and assistance in picking them out was extraordinary."
"I have to say that I especially appreciated the amount of time that you were willing to negotiate with my insurance company and establish my claim. Your efforts helped establish what I had the right to receive as support from them."